Technical support and troubleshooting
Our support technicians can be reached in several ways:
By e-mail
By phone
630-879-6400
Software download: Trial and paid versions
Click the download button below to download the AccessPilot software. After you install the software you'll have two choices:
- 30-Day Trial: If you want to try the software for 30 days, check the "Evaluation" box during installation. You will have a complete version of the software for that period, so you can see how easy it is to use. If you decide to purchase the software (as part of the Lock Management Kit), you can unlock the paid version of the software by entering the registration number you receive with the kit. The setup information that was entered into the trial version, as well as the data collected, will automatically be transferred to the paid version.
- Download instead of using the CD: If you have purchased a Lock Management Kit but don't want to use the CD, you can download the software here. You'll be asked to enter the registration number that came with your kit.
Documentation
All documents are in Adobe Acrobat format (PDF). Most computers already have this free and valuable program; clicking on a link below starts Acrobat and opens the document. If you don't have Acrobat installed, your browser will let you know. To download the latest version of Acrobat, click here.
CrossOver X45
- Software manual (for current AccessPilot software)
- CrossOver Lock Quick Start Guide
- Installation instructions and exploded view
Guides
- Importing lock data from iKeypad software into AccessPilot. (iKeypad software is a less user-friendly version of lock software, which was written by the lock's manufacturer, not TimePilot.)
Discontinued products
iButton Solo
- Setup manual.
- Installation instructions, parts list and drilling templates.
- YouTube Video: How to set up the Solo lock.
CrossOver X25
- Software manual (for current AccessPilot software)
- Software manual (iKeypad software—outdated)
- CrossOver Lock Quick Start Guide
- Installation instructions and exploded view
CrossOver X15
- Software manual (for current AccessPilot software)
- Software manual (iKeypad software—outdated)
- CrossOver Lock Quick Start Guide
- Installation instructions
CrossOver Door Controller
- Software manual (for current AccessPilot software)
- Software manual (iKeypad software—outdated)
- Installation instructions
CrossOver X30
Software troubleshooting
| Problem | Possible Reason | Solution |
|---|---|---|
| iButton is not working. | Key isn’t set up in system or restricted. | Check lock to see if the key has access. See Chapter 4 or 5 in the user manual for instructions. |
| Red light in lock’s iButton probe; lock beeps three times. | Batteries are low. | Change batteries and reset the time on lock. |
| Green light is on and two beeps, but motor is not running. | No power to the lock motor. | Make sure the motor wire is firmly connected to the two halves of the lock. |
| Temporary Access Code is not working. | Code has expired. | Check the expiration date on the access code or reissue an access code. |
| After changing the batteries, the Temporary Access Code stops working. | Internal time is lost. | Reset the time on the lock. See Chapter 9 in the user manual for instructions. |